It gets read. There is no way to reply, so say everything here.
Before you write: the connection guide covers the three things that go wrong most often, and one of them is a missing hyphen in the username. Worth thirty seconds.
You are not signed in, which is fine — if the problem is signing in, that is exactly the report we want. Say which character you are trying to use.
We attach what we already know — which lines you hold and whether a handset was registered — because it is the part you are least able to tell us and the part we most need. Nothing else is collected; see privacy and security.